Terms and Conditions – Effective Date: May 4, 2025 – Welcome to IKB Trading (www.ikbtrading.com). By accessing, browsing, or using this website and our services, you agree to be bound by the following Terms and Conditions. These terms govern your use of our platform, purchases made through it, and any interaction with our brand or services. IKB Trading is a South Africa-based grocery e-commerce store providing a convenient online platform for customers to purchase a variety of grocery items including fresh produce, pantry staples, dairy, beverages, household products, and more. By placing an order, you confirm that all provided details are accurate and you have the legal right to use the chosen payment method. Prices listed are in South African Rand (ZAR) and inclusive of applicable taxes unless otherwise specified. We reserve the right to change product pricing, descriptions, availability, and promotional terms without prior notice. Placing an order does not constitute a binding contract until it is accepted and confirmed by IKB Trading. We aim to fulfill all orders promptly; however, we are not liable for any delay due to stock shortages, unforeseen circumstances, or issues with third-party service providers such as couriers or payment gateways. Order cancellations or modifications must be requested immediately after placing the order via the Contact Us page on our website. Once an order has been dispatched, cancellations may not be possible. Returns and refunds are processed in accordance with our Refund & Return Policy, and we reserve the right to reject any return that does not comply with those terms. Certain perishable items may not be eligible for return unless faulty or damaged upon delivery. Users are responsible for maintaining the confidentiality of their account credentials, and all activity under their account is their responsibility. We reserve the right to suspend or terminate any account suspected of misuse, fraud, or violation of these terms. All website content including product images, logos, text, and code is the intellectual property of IKB Trading and may not be copied, reused, republished, or redistributed without explicit written permission. Any third-party trademarks or product references remain the property of their respective owners. We may offer coupons, promotions, loyalty programs, or referral rewards from time to time, each subject to separate terms, eligibility requirements, and expiry dates. Misuse of such offers may result in disqualification or account suspension. Our services and website are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose. While we strive for accuracy and smooth operation, we make no guarantee that the website will always be error-free, uninterrupted, or secure. IKB Trading will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or website. You agree to indemnify and hold harmless IKB Trading and its affiliates, employees, directors, agents, and service providers from any claims, damages, or liabilities resulting from your breach of these terms, misuse of the website, or violation of any applicable law. These Terms and Conditions are governed by the laws of South Africa, and any disputes arising shall be subject to the exclusive jurisdiction of the courts of South Africa. We may update these Terms periodically, and continued use of the site constitutes acceptance of the revised terms. For inquiries, complaints, or legal notices, please use the Contact Us form on our website at www.ikbtrading.com/contact, and our team will get back to you as soon as possible.