Privacy Policy – Effective Date: May 4, 2025 – At IKB Trading, your privacy is our priority, and we are committed to being fully transparent about how we collect, use, share, and protect your information while you shop for groceries and household essentials through our website, www.ikbtrading.com. By accessing or using our services, you agree to the terms described in this Privacy Policy. We collect various types of personal data from you directly when you create an account, place an order, submit reviews or inquiries, or sign up for newsletters and promotions, including but not limited to your full name, email address, phone number, billing and delivery address, payment method details (securely processed through third-party providers), loyalty program activity, referral data, and preferences. We also collect information automatically through your device such as IP address, operating system, browser type, geolocation (if enabled), session activity, shopping behavior, login timestamps, interaction logs, traffic patterns, product views, and cookies or similar tracking technologies, which help us provide core functionality, secure authentication, cart management, and personalized product recommendations. These data points enable us to process transactions, deliver orders, provide customer support, send order updates, prevent fraud, offer customized deals, analyze platform performance, conduct customer satisfaction research, improve our services, and ensure legal compliance. We may combine data collected online and offline (such as phone orders or feedback forms) to build a better picture of your preferences and improve service continuity. We may use analytics and tracking tools such as Google Analytics, Facebook Pixel, Hotjar, or other similar platforms to better understand usage behavior and optimize our content and advertising efforts. You may also receive marketing communications, discounts, and loyalty-based rewards via email, SMS, WhatsApp, or push notifications; you can opt out of such communications anytime through your account settings or unsubscribe links. Your information may be shared with trusted partners such as payment gateways (e.g., PayFast, PayGate, or PayPal), logistics and courier providers, marketing platforms, hosting providers, analytics services, and legal or governmental authorities where required. We never sell, rent, or lease your personal data. All payments are handled through secure, PCI-compliant third-party services, and we do not store your full credit or debit card details. We take the security of your information seriously and apply reasonable administrative, physical, and technical safeguards to protect it against loss, misuse, unauthorized access, or disclosure, including secure HTTPS protocols, firewalls, regular vulnerability scans, and encrypted data storage. Despite our efforts, no method of transmission over the internet or storage system is 100% secure, and users should take care when sharing information online. Your data may be processed outside your country depending on our server location or vendor operations, and by using our services you agree to such international transfers in accordance with applicable data protection laws such as the Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR), or the California Consumer Privacy Act (CCPA), as relevant. You have the right to request access to your data, rectify inaccuracies, delete your profile, object to certain processing activities (such as direct marketing), withdraw consent where applicable, restrict processing under certain conditions, and request a copy of your personal data in a portable format. These rights can be exercised by reaching out through the Contact Us page on our website at www.ikbtrading.com/contact. We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, including order history, transaction records, and user feedback, for legal, regulatory, tax, or customer service needs. Inactive accounts may be purged after 24 months of no activity unless retention is legally required. If you submit product reviews, testimonials, or other user-generated content, you acknowledge that such content may be made public and visible to other users along with your first name or chosen display name. Our website may include links to external websites, social media pages, or embedded content, and we are not responsible for their privacy practices or data handling procedures; we encourage you to review their respective privacy policies before sharing any information. Our services are not designed for or directed to children under the age of 13, and we do not knowingly collect or store information from minors; if we become aware of any such data, we will delete it promptly. We may update or revise this Privacy Policy from time to time to reflect changes in legislation, industry practices, technology, or our operations, and the most recent version will always be available on this page with the effective date clearly stated. Continued use of our website following any changes constitutes acceptance of the updated policy. For any questions, complaints, concerns, or to exercise your rights, please get in touch with us via the Contact Us form at www.ikbtrading.com , and we’ll respond as soon as possible.